bet365 Casino Review – An Exhaustive Account of My Experience with the Operator

bet365 is a premier sportsbook that has developed a fantastic online gambling platform for the sports betting market; however, how does the company fare in terms of the casino gaming experience? Online casinos are proving to be highly popular among players in India, which makes me all the more excited to give you an in-depth evaluation of the choice of games, the mobile gaming experience, and the bonuses offered by bet365.

I had quite high expectations for the company’s online casino platform, and I am pleased to report that bet365 has indeed delivered on all fronts. Safety and security are one of the most encouraging attributes that compelled me into signing up, but I was even happier to find out that they allow Indian players to sign up for an account without any significant restrictions. Let us delve deep into the company’s services and user experience through this bet365 casino review, to understand better why the casino proved to be a clear winner in my book.

bet365

15% Bet Credits Offer up to $60 Claim Bonus
* Bet Credits will be released once the customer has settled bets to 12x the deposit amount (capped at $400). No Restricted Payment Methods apply. T&Cs apply.

General Info

  • Website: casino.bet365.com
  • Founded: 2008
  • License: Gibraltar
  • Minimum Deposit: $5
  • Withdrawal Time: Up to 10 Days
  • Support Options: Telephone, E-Mail, Live Chat

Rating

  • Bonuses: 4.6
  • Trustworthy: 5.0
  • Software: 5.0
  • Design & Usability: 5.0
  • Customer Support: 5.0
  • Overall Rating: 4.9

My Thoughts on the Website Design & Layout

The simplistic design of the website may not be to everyone’s taste, but I prefer the clean and organized layout. The entire gaming app is developed on a browser-based platform, which can be accessed via both a desktop and a mobile device.

Although both versions are scalable and responsive according to the size of the screen, I am usually not a huge fan of the small screen interface on mobile devices. Modern smartphones do offer large screens to improve the viewing experience, but I must give proper credit to bet365 for designing an excellent interface that works well on both small and large screens.

As far as the navigation aspect of the website is concerned, the company has ensured that all the essential links and information are provided in a legible and easy-to-access manner. The top section of the website offers the option to switch between sports, in-play, and the casino, along with the option to log in to your account and manage the features and settings.

The main part of the website offers all the information related to the games, bonuses, and other important details such as regulatory data. Once again, the simplistic layout makes it easy to navigate to different parts of the website, and I did not face any difficulty in finding the information that was relevant to my quest.

Is It Easy to Sign Up for an Account?

bet365 has one of the easiest and the most intuitive interfaces for signing up for an account. I found the signup page to be self-explanatory, as I could complete the entire process without even contacting the customer support team. All I needed to do was enter my personal information such as name, date of birth, contact information, email address, physical address, preferred login information and playing preferences, and I was good to go. I received a verification email as soon as I signed up, which then allowed me to make a deposit and start betting on the tables.

bet365
  • Get weekly rewards!
  • Bonus for new players
15% Bet Credits Offer up to $60
* Bet Credits will be released once the customer has settled bets to 12x the deposit amount (capped at $400). No Restricted Payment Methods apply. T&Cs apply.

I am generally very concerned about the security aspect of my account, which is why I prefer to get the entire personal verification process completed as soon as I sign up. I make it a point to send in my identifying documents to the accounts department for verification, such as a copy of my passport and a recent utility bill, which will ensure that I can deposit and withdraw funds from my account without any restrictions. Since all my documents were in order, the account was verified within 24 hours.

The bet365 Bonus Offers

I found the bet365 bonus* to be on par with the other online casinos. I was able to receive around half of my initial deposit as bonus playing credits. I wouldn’t go so far as to say that bet365 is the absolute best in terms of bonuses, as I have received far more playing credits from other online casinos. Regardless, the availability of a bonus is indeed a great opportunity for me to try my luck without taking any risks with my own money.

*18+ T&Cs Apply

bet365 Games

I always consider the choice of games to be a good indicator of a casino’s commitment to its players, as only a credible company invests the resources that are required to provide the largest variety of games in its portfolio.

Large variety of games.

Based on my experience, bet365 is at the very top of the chain, as I was able to play almost all varieties of table games and slots that I could ever imagine. Traditional games such as blackjack, roulette, craps, and poker are a mainstay, while the virtual casino also hosts other categories such as slots and jackpots, where the ultimate prize can result in seven-figure winnings.

The table limits were also quite astounding, with some hands being offered for just $0.01. Once I found out that bet365 had extremely low table limits, I did wonder if any of the competitors were still relevant for players who were looking for an inexpensive online casino experience.

Does bet365 Offer a Mobile App?

Since I am accessing the casino from India, I wasn’t able to download or install any mobile casino apps for either Android or iOS. Therefore, I presume that Indian players only have the option of using the web-based app for both desktop and mobile gaming. As I mentioned previously, I really liked the mobile version of the bet365 web browser software, even though I am not a fan of mobile gaming, which speaks volumes about the way the interface is designed.

Despite the loss in valuable screen space, the developers have managed to design the games to offer an excellent environment that does not make any compromises on the gaming experience. It is easy to navigate the app with just one-hand operation, and I did not make any errors in the betting amounts or the choice of bets.

bet365 Live Casino

Bet365 live casino service.

The casino’s live service is another jewel in its crown. The excellent streaming capabilities that have absolutely zero buffering issues instantly made me a fan of the bet365 live casino platform. The live casino features roulette, blackjack, baccarat, poker, sic bo, and dragon tiger.

bet365 is also renowned for its low table limits for live games, where each hand is available from just $0.50. I prefer to wager smaller amounts at the tables, as I like to keep a low-risk profile, but it is usually difficult when it comes to mainstream live casinos. Therefore, it was an additional reason why I became a huge fan of the company’s live services, as it gave me the freedom to try out various strategies and have fun, without losing my shirt!

My Deposit & Withdrawal Experience

Skrill has been my favorite funding method for a long time, but recently, I have branched out to other payment options such as Neteller and card payments for a few casinos. For bet365, I have used Skrill, Neteller, and my credit card for deposits, but the company also allows players from India to make a deposit using bank wire or with prepaid cards. Regardless, I prefer e-wallets or conventional cards such as MasterCard and Visa.

My first deposit was made via Skrill, which was processed instantly and incurred no fees, which was indeed a pleasant surprise, and I will certainly give full marks to the operator for making an effort.

Withdrawals are a slightly different thing, as it takes anywhere from 24-72 hours for the withdrawals to be processed; yet, I received my first withdrawal within 48 hours. The time taken for subsequent withdrawals varied to a greater extent, but I never had to wait for more than four days to receive funds from my casino account.

Security of My Funds

Bet365 licensing

Safety is my utmost concern and I can’t stress enough how important it is to only deal with secure online casinos, as I have had my fair share of negative experiences. I am highly cautious about my choice of company – it must be regulated, RNG certified, and support responsible gambling policies.

bet365 is regulated by the Malta Gaming Authority (MGA), while the company has also obtained a gambling license from the UK’s Gambling Commission for its UK operations. With a European license, I am certainly in favor of the casino’s licensing policies, as I have dealt with casinos that are based out of tax havens and offshore jurisdictions without any proper regulatory compliance.

The casino also supports responsible gambling policies through its Gambling Therapy initiatives, alongside providing access to IBAS for independent arbitration for disputes between players and the casino.

All financial transactions are performed through 128-bit SSL encryption, which is managed by Thawte, a leading certificate authority for online properties. Furthermore, I also found that the RNG is tested by independent agencies for ensuring fair and transparent results, but the company was not willing to divulge the details of the agency responsible for ascertaining their claims. Regardless, I did find the results to be completely random and fair.

Am I Impressed with the Customer Service?

bet365 understands the importance of paying attention to what their customers have to say. In my many years in the industry, I have seen companies starting off well with excellent customer support teams, but gradually wind their way down with ineffective customer interaction strategies that contribute to a dip in customer satisfaction.

On the other hand, bet365 is one of the very few companies that have a constant and reliable customer feedback system, where they address each client concern without any drop in professionalism or attitude. Of course, the customer service team is not always the best option for finding an answer to your query, but they are more than willing to help you find it. Therefore, from my personal experience, the customer service department is quite excellent.

My Overall Verdict

Based on my personal experiences, I would certainly recommend the bet365 casino to Indian players. I had a great time trying the games, enjoyed fair and transparent gaming, had access to the best apps, and even received a healthy bonus* on my deposit (*18+ T&Cs Apply).

It also helped that the company counts on its vast experience, as the company launched its services in 2000 and is currently home to more than 35 customers from all over the world. Therefore, with fun and secure gaming environment, bet365 is certainly the best online casino in the market, with very few other casinos being able to compete at the same level as bet365.

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* T&C’s apply; 18+